Empower Decision Systems, Inc. -- Field Service Productivity Solutions

Our Field Service
Productivity Solutions
Simplify your decision-making and increase profits. Now your service managers and dispatchers can evaluate thousands of tactical options in real time with FleetChief, software that employs “Intelligent Dispatching.” FleetChief helps businesses vastly increase customer satisfaction while decreasing their fleet operations and back office costs by 20 percent and more.

FleetChief continuously evaluates thousands of variables that determine your profit. It suggests optimal schedules and worker assignments, constantly updating and presenting its recommendations. The intuitive console, with its timeline, map view and management reports, allow your people to accept or modify recommendations from time of initial service request through job completion.

FleetChief also saves time. Work orders are automatically transmitted through wireless communications to workers at the appropriate time. Driving instructions, job information, customer work history, drawings, and GPS coordinates can accompany each order. Job status and GPS locations are periodically transmitted from the vehicle alerting service managers and dispatchers to possible service failures before they occur. At job completion, invoicing data including parts used, time spent, and services performed are returned for easy back office processing.

FleetChief also reduces errors and rework, and improves quality control. Your preferred operating procedures and workflow are configured into FleetChief so all steps required by your service procedure are performed correctly. This increases first time resolution rates and reduces call-backs, which is a major cost driver for service operations.

FleetChief has been in development for over 5 years and is in its third release. Designed for office and remote workforces, FleetChief supports both continuously and occasionally connected users.

Discover How Our Solutions Work ...