Empower Decision Systems, Inc. -- Field Service Productivity Solutions

Your Challenges
Operating a profitable service business is a challenge.
Gaining new customers is difficult and expensive, and one slip-up during service execution or billing can cause those hard-won customers to use your competitor.

Your success depends on how well your field workers, service managers and dispatchers perform their jobs.

Your schedulers and dispatchers have very tough, demanding jobs. Even the best of them have trouble tracking dozens (or hundreds!) of jobs and field workers. They have to assign jobs to field workers by assessing:

	Job location and requirements
	Service time windows
	Worker locations, available times, and skill sets
	Equipment and parts locations

Their complex decisions involve on-the-fly changes and last minute glitches are inevitable:

	Workers get sick, lost, or stuck in traffic
	Right materials are on the wrong trucks
	Service equipment breaks down
	Jobs take longer than expected
	Customers reschedule

And the challenges don’t stop after the worker is assigned and dispatched:

	Paperwork is lost, delayed or missing important information
	Quality control procedures aren’t followed
	Materials aren’t tracked properly
	Back office procedures are inefficient

Do these challenges sound familiar? Do you deal with these issues on a daily basis? Would saving 15–25% on your operational costs help you to meet your company’s goals? Let Empower help you meet your challenges and increase your profitability.